Half of impartial insurance coverage company staff report feeling burned out, with 87% experiencing elevated workloads over the previous yr, in accordance with new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Research.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company staff now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Practically two-thirds (65%) of customer-facing staff say they usually really feel careworn at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company staff are feeling careworn and burned out,” mentioned Crista Walker, vp of Agent Engagement and Applications at Liberty Mutual. “Businesses must discover new, artistic approaches to caring for workers and fostering well-being.”
Worker Nicely-Being Impacts Backside Line
The enterprise implications of burnout are vital. The examine discovered burned-out staff are twice as prone to search new employment, with 39% of frontline employees having thought-about leaving their present place. Apparently, most job hunters (63%) plan to stay within the insurance coverage trade, suggesting the difficulty lies with particular office environments fairly than the sector itself, in accordance with the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong assist techniques, burnout continues to rise.
The analysis reveals most companies consider they’re doing the precise issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of staff report discovering objective of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in as we speak’s high-pressure surroundings.
Reimagining Worker Nicely-Being Methods
The examine factors to expertise as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst employees. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with diminished burnout ranges.
Based on the report, the highest 5 digital instruments which might be correlated with diminished ranges of burnout in impartial companies had been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently reveals that happier staff reveal increased productiveness, elevated creativity, and higher collaboration – all vital components for companies trying to thrive in a aggressive market, in accordance with the report.
View the complete survey report right here.
